The Technical Support Engineer position provides technical support to our customers seeking answers to complex questions about installation, configuration, functionality and use of our voice data recorders.
Qualifications:
- Technical support experience dealing directly with customers to resolve product issues.
- Ability to do advanced troubleshooting and apply deductive reasoning skills.
- Strong verbal and written communication skills.
- Excellent customer skills with ability to achieve customer satisfaction through delivery of quality support.
- Ability to work in a fast-paced, small company environment where results count.
- Experience with Linux and WinXP.
- Telecom expertise such as: VOIP, POTS, T1, Digital PBX.
- Call Center / Public Safety expertise is a plus.
- User-level SQL knowledge.
Must be authorized to work in the U.S. Local candidates only.